The purpose of this Privacy Notice is the establishment of terms and conditions by virtue of which OPERACION Y SUPERVISION DE HOTELES, S.A. DE C.V., (or the Person in Charge appointed by OPERACION Y SUPERVISION DE HOTELES, S.A. DE C.V.
will receive and protect Owner’s Personal Data, to the effect of protecting privacy thereof and Owner’s right to information self-determination, in adherence to the provisions contained in the Federal Act for Protection of Personal Data in Possession of Private Persons;
will use Owner’s Personal Data, and
as applicable will perform Personal Data transfer to third parties.
The Responsible Person will collect and manage Owners’ Personal Data, that is, information that may reasonably identify Owner, through reception of documents, in hard copy and/or digital format. Examples being, without limitation, information Responsible Person may collect: name and last name; date of birth; age, civil status, nationality, domicile, whether home address, work address or tax address; e-mail, own or at worksite; telephone number, own or at worksite; cell phone number; credit card number, debit card number or any bank account number; Federal Taxpayer Registry Code (Registro Federal de Contribuyente -RFC); Sole Population Registration Code (Clave Unica de Registro de Poblacion-CURP); Instituto Mexicano del Seguro Social membership number; and any other similar information. Personal Data collection may occur upon Owner visiting Responsible Person’s points of sale, upon establishing telephone communication with Responsible Person or with Persons in Charge (including the area of clients support), or else, by directly delivering to Responsible Person or by using e-mail or Responsible Person websites, voluntarily of information through dialogue windows enable at sites, or by using automatic data entry tools. Such tools allow collection of information send by your browser to such websites, such as the kind of browser you use, user’s language, access times, IP address of websites used to access Responsible Person or Persons in Charge sites. Included as documents that may be collected by OPERACION Y SUPERVISION DE HOTELES, S.A. DE C.V., to verify Personal Data Owner identity is voters card; if a foreign Migratory Form (FM2 or FM-3) release Mexican military service identity card, Federal Taxpayer Registry ID Card; Sole Population Registry ID Card; as proof of domicile: water bill, real estate tax bill, electric power bill; a special credit report issued by a Credit Bureau. For potential employees or employees, the latter may include certificate of birth; graduation certificates; an account statement issued by the retirement Fund Administrator (Afore); tax withholding return, medical checkup, psychometric and socioeconomic studies report by OPERACION Y SUPERVISION DE HOTELES, S.A. DE C.V. Also included are Personal Data of relatives, dependents or beneficiaries, such as name and last name, date of birth, domicile and phone number and applicable supporting documents, such as birth certificate and/or marriage certificate.
Responsible Person may also collect Personal Data from public access sources and other sources available in the market where Owner could have consented to the sharing of own personal information or where owner provided anonymous demographic information associated to a certain geographic area.
Owner’s Personal Data are collected and managed by Responsible Person or Persons in Charge thereof in order to allow Owner, the performance of following activities in relation to Responsible Person:
Request, contract, change or cancel services.
Make online payments.
Request digital invoice or documentary support.
Request a services quotation or information.
Make online reservations through the webpage.
Make phone reservations.
Make reservations directly at the Hotel sites.
Contact Client Support Service Area.
Receive printed advertising or electronic advertising, including online marketing, telemarketing on products and services.
Take part in surveys.
Use the several services from their pertinent websites, including content and format downloading.
Notify Responsible Person about any issues with website.
Participate in trivia, raffles, games and competition.
Make comments or suggestions about products and services.
Any other activity similar to those described in the above paragraphs.
Also, Responsible Person, directly or through the Persons in Charge, may use Personal Data to the following ends:
Send advertising notices, hotel news to Owner through telephone, printed, electronic and personal means.
Manage lodging reservation service processing.
Manage service quality, guest complaints and attention processing.
When about potential employees and actual employees of OPERACION Y SUPERVISION DE HOTELES, S.A. DE C.V., the following activities will be performed:
Complete recruiting, selecting and contracting of personnel process.
Manage of tax assessment, obligation, invoice, any receipt for fees and consideration and personnel taxes and contributions payment process.
Manage personnel obligation and benefit process.
Manage consideration and personnel tax and contribution payment process.
Manage actual and logical access monitoring and control to company facilities and assets process.
Maintain personnel database updated.
Regarding OPERACION Y SUPERVISION DE HOTELES, S.A. DE C.V. providers, the following activities will be completed:
Updated provider database manage.
Provider payment process.
OPERACION Y SUPERVISION DE HOTELES, S.A. DE C.V., requires sharing Personal Data with database administration and management service providers; Personal Data automated management and storage service providers; e-mail authentication and validation service providers; personnel contracting; auditing services and other services similar to those described.
Collection of data when browsing OPERACION Y SUPERVISION DE HOTELES, S.A. DE C.V. webpage and websites. Included as automatic collection tools of data used by OPERACION Y SUPERVISION DE HOTELES, S.A. DE C.V., at its websites and webpage are cookies, web beacons, and e-mail links.
Appropriate operation of OPERACION Y SUPERVISION DE HOTELES, S.A. DE C.V.’s sites and those of OPERACION Y SUPERVISION DE HOTELES, S.A. DE C.V.’s providers require enabling “cookies” in your web browser. "Cookies" are small data files transferred by website into your computer’s hard drive when you browse through the site. Cookies may be per session or permanent. Session cookies do not remain in your computer after you close your browsing session, permanent cookies however remain in computers until eliminated or expired. Most browsers automatically accept cookies by virtue of predetermined configuration, you may adjust your browser’s preferences to accept or reject cookies. Cookie deactivation may inhibit several OPERACION Y SUPERVISION DE HOTELES, S.A. DE C.V. websites or may not allow to seeing it properly. Should you eliminate cookie information sent by OPERACION Y SUPERVISION DE HOTELES, S.A. DE C.V., you may eliminate files at the end of each browser session. Any pertinent information may be consulted at main Internet browser websites.
Use of Web beacons (also known as Internet tax, pixel tax and clear GIFs).- OPERACION Y SUPERVISION DE HOTELES, S.A. DE C.V. may use at its websites and HTML e-mails Web beacons, individually or jointly with cookies, to collect information regarding website use and interaction with e-mail. Web beacon is an electronic image, called of a single pixel (1x1) or GIF that is able to recognize information processed in your computer such as cookies, time and date you where in the site and the different sections.
Link between OPERACION Y SUPERVISION DE HOTELES, S.A. DE C.V. mails. E-mails including links allowing OPERACION Y SUPERVISION DE HOTELES, S.A. DE C.V. knowing whether you activated the link and visited the destination webpage, with capacity to include such information into your profile. Should you prefer OPERACION Y SUPERVISION DE HOTELES, S.A. DE C.V. ceases to collect information about your interaction with such links, you may elect to modify OPERACION Y SUPERVISION DE HOTELES, S.A. DE C.V. communication format, (for example, have the message be delivered as text only and not in HTML format) or you may ignore the link and without access in its contents.OPERACION Y SUPERVISION DE HOTELES, S.A. DE C.V. may include links designed to direct you to pertinent sections in websites, or redirecting you through OPERACION Y SUPERVISION DE HOTELES, S.A. DE C.V. servers. Redirecting allows OPERACION Y SUPERVISION DE HOTELES, S.A. DE C.V. to modify URLs of such links if needed, also allow OPERACION Y SUPERVISION DE HOTELES, S.A. DE C.V. to determine efficiency of online marketing campaigns. Personal Data obtained by OPERACION Y SUPERVISION DE HOTELES, S.A. DE C.V. from commercial sources may be used jointly with Personal Data collected through its website. For example, OPERACION Y SUPERVISION DE HOTELES, S.A. DE C.V. may share geographical dissociated information obtained from commercial sources under the IP address collected by automatic data collection tools in order to provide you with information or relevant promotions of your geographical area. Minor Protection:OPERACION Y SUPERVISION DE HOTELES, S.A. DE C.V., encourages parents and/or tutors to actively take part in their children online activities. Should OPERACION Y SUPERVISION DE HOTELES, S.A. DE C.V, deem that Personal Data had been provided by a minor contravening this Privacy Notice, OPERACION Y SUPERVISION DE HOTELES, S.A. DE C.V., will proceed to eliminate such Personal Data as soon as possible. Should you become aware that such Personal Data had been provided by a minor having less than 18 years old, please e-mail to the following address: firstname.lastname@example.org